The Arizona State Board of Pharmacy licenses and regulates pharmacies and pharmacists in Arizona and is the sole agency with direct jurisdiction over the conduct at issue in this case.
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There is a factual disagreement this record does not resolve: the Board (per Deputy Director Jennifer Keonavong, Feb 4, 2026) states an acknowledgment email was sent the same day each complaint was filed; the complainant states he received no such acknowledgment. Both accounts are preserved rather than resolved in either direction. As of the record the Board has neither substantiated nor dismissed any complaint.
The complainant raised the 7000 N 16th St, Phoenix incident.
Keonavong agreed to open a new complaint specific to that location and said the Board would notify the complainant in writing when each case is resolved. No written findings for this or any prior complaint appear in the record.
The complainant emailed Deputy Director Jennifer Keonavong directly requesting accountability and to attend an upcoming Board meeting.
Keonavong stated both complaints filed to date were received, acknowledged by email the same day each was filed, and referred to a Compliance Officer for investigation — the same-day acknowledgment is disputed by the complainant.
Complainant Form submission.
Acknowledged the same day by automated confirmation.
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