Agency Directory

Where a healthcare complaint actually goes — and who has jurisdiction
Agency

Arizona State Board of Pharmacy

The sole agency with direct regulatory jurisdiction over pharmacy operations in Arizona.

Jurisdiction: AZ pharmacies & pharmacists (sole authority).

Official site →

Agency

Arizona Ombudsman-Citizens' Aide

Independent legislative-branch office reviewing how state agencies handle citizens' complaints.

Jurisdiction: state-agency administrative acts / complaint handling. Authority: A.R.S. § 41-1371 to 1383; A.A.C. Title 2, Ch. 16.

Official site →

Agency

CMS / Medicare complaints

Route for Medicare beneficiaries specifically — relevant here as several affected parties are Medicare patients.

Jurisdiction: federal Medicare billing & coverage.

Official site →

Agency

HHS Office for Civil Rights

Federal health-privacy (HIPAA) and patient-rights complaints.

Jurisdiction: federal health-privacy (HIPAA) & civil rights.

Official site →