Regulatory Agency

Arizona Ombudsman-Citizens' Aide

Legislative-branch complaint-review office (A.R.S. § 41-1371 to 1383) · Arizona
Obligations — the baseline they are measured against

The Arizona Ombudsman-Citizens’ Aide is an independent legislative-branch office that investigates the administrative acts of state agencies (not private companies), under A.R.S. § 41-1371 to 1383. It cannot reverse an agency decision or compel a specific outcome.


Documented failures

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The office’s stated position is explicitly neutral — it does not take the complainant’s or the Board’s side and can act only after the Board has had a reasonable opportunity to respond.


Response log — our outreach & what came back
Sent Jan 31, 2026

The complainant filed with the Ombudsman over the Board’s non-response.

Substantive reply
Reply Feb 2, 2026

Legal Investigator Whitney Herb opened Complaint #2601100 and explained the office’s jurisdiction (state agencies, not Walgreens directly) and the exhaustion-of-remedies requirement (A.A.C. R2-16-301) before formal involvement.

On fileAZ Ombudsman Complaint #2601100


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