Obligations — the baseline they are measured against
Village Medical, operated by VillageMD, is a Walgreens-owned primary-care network operated with day-to-day independence.
Documented failures
Jun 13, 2025
CorrespondenceCorrespondence, Jun 2025
A 10-day-plus delay reported in refilling a heart medication for a Medicare patient (the complainant’s wife), with no proactive outreach.
Response log — our outreach & what came back
Referred elsewhere
On fileCorrespondence, Jun 2025
The family sought a direct Village Medical escalation path.
A Patient Relations escalation phone line was provided via the Walgreens district manager rather than a direct Village Medical contact.
Related cases
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