Walgreens — Coolidge, AZ

Reported: a temporary closure blocking prescription pickup (Jul 2025); a phone-number verification dispute during a vaccine visit (Sep 2025); a duplicate patient profile created without consent, a drive-thru refusal of an over-the-counter item to a symptomatic patient, and a shift lead declining to name the filling pharmacist (Dec 2025). Subject of the Dec 30, 2025 Board of Pharmacy complaint.

• Jul 2, 2025 PharmacyIncident

  The Coolidge Walgreens closes temporarily due to a power outage, blocking prescription pickup; Piellucci confirms the cause and next-day reopening.

  SourceCorrespondence, Jul 2–3, 2025
• Sep 9, 2025 PharmacyIncident

  During a vaccine visit, a pharmacy technician treats the complainant’s inability to immediately recall a newly-issued phone number as suspicious despite identity already verified by name, date of birth, and a completed form; checkout is initially refused.

  SourceComplaint, Sep 9, 2025
• Sep 10, 2025 PharmacyCorrespondence

  Walgreens WCR Executive Response acknowledges the complaint (initially against the wrong store address, then corrected to Coolidge).

  SourceWalgreens WCR Ref #25302952
• Dec 29, 2025 PharmacyIncident

  A duplicate patient profile is created without consent, separating a new prescription from the complainant’s existing account; staff decline to merge the profiles. During a drive-thru visit while the complainant is ill, staff require in-store entry for an over-the-counter item rather than passing it through the window; a shift lead declines to name the filling pharmacist when asked for complaint purposes.

  SourceBoard of Pharmacy Complainant Form, Dec 30, 2025
• Dec 30, 2025 PatientComplaint

  A formal complaint is filed with the AZ State Board of Pharmacy via the Complainant Form; same-day complaints also go to AZDHS and Pinal County Public Health, with media outreach to several Arizona outlets.

  SourceBoard of Pharmacy Complainant Form, Dec 30, 2025
• Dec 30, 2025 AgencyCorrespondence

  AZDHS’s Bureau of Medical Facility Licensing confirms the Coolidge store address to verify the complaint before routing.

  SourceAZDHS correspondence, Dec 30, 2025
• Jan 2, 2026 AgencyCorrespondence

  Pinal County Public Health Director Merissa Mendoza responds that the county has no licensing authority over pharmacies and confirms AZDHS and the Board of Pharmacy are the correct agencies.

  SourcePinal County correspondence, Jan 2, 2026
• Jan 16, 2026 AgencyRegulatory

  AZDHS opens Case #838441 (referred from the Governor’s Office); Legislative Specialist Claudia Sanson confirms pharmacies fall under the Board of Pharmacy’s jurisdiction, not AZDHS, and provides the Board’s complaint portal.

  SourceAZDHS Case #838441, Jan 16, 2026
• Jan 27, 2026 PharmacyIncident

  A false “ready for pickup” email is received for a prescription that is not actually ready on arrival.

  SourceCorrespondence, Jan 27, 2026
• Jan 31, 2026 PatientCorrespondence

  The complainant requests an in-person meeting with Walgreens CEO Mike Motz, summarizing the false-notification, duplicate-profile, drive-thru-refusal, pharmacist-name-refusal, and Village Medical delay issues.

  SourceCorrespondence, Jan 31, 2026
• Jan 31, 2026 PatientComplaint

  The complainant files with the AZ Ombudsman-Citizens’ Aide over the Board’s non-response, with parallel media outreach and individual emails to roughly 30 members of the Arizona State Legislature.

  SourceCorrespondence, Jan 31, 2026
• Feb 2, 2026 AgencyRegulatory

  The AZ Ombudsman-Citizens’ Aide (Whitney Herb) opens Complaint #2601100 and explains its jurisdiction (state agencies, not Walgreens directly) and the requirement to give the Board a reasonable opportunity to respond first.

  SourceAZ Ombudsman Complaint #2601100
• Feb 3, 2026 PatientCorrespondence

  The complainant emails Board Deputy Director Jennifer Keonavong directly, requesting accountability and to attend an upcoming Board meeting.

  SourceCorrespondence, Feb 3, 2026
• Feb 4, 2026 AgencyCorrespondence

  Keonavong states both complaints filed to date were received and are under investigation, and that an acknowledgment email was sent the same day each was filed — a claim the complainant disputes, stating he received no acknowledgment. Both accounts are preserved.

  SourceCorrespondence, Feb 4, 2026