Part of the case: Walgreens Arizona Pharmacy Operations & Village Medical — Documented Pattern
Reported: a false “ready for pickup” notification (12:09 PM) for three prescriptions, not actually ready on arrival, with at least four other customers describing the same experience during the same visit. Subject of a new complaint the Board of Pharmacy agreed to open on Feb 25, 2026.
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Feb 25, 2026 · 12:09 PM
PharmacyIncident
SourceCorrespondence, Feb 25, 2026
A false “ready for pickup” notification is received for three prescriptions at the 7000 N 16th St store; they are not ready on arrival. The complainant observes at least four other customers reporting the same issue during the visit.
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Feb 25, 2026
AgencyRegulatory
SourceCorrespondence, Feb 25, 2026
Keonavong confirms the Board will open a new, separate complaint specific to the 7000 N 16th St location and that written notice will follow when each case is resolved. No outcome for this or any prior complaint is confirmed as of this message — the last in the substantive record.