Location

Village Medical (Walgreens-affiliated) — Gilbert & Riggs area, AZ

Near Walgreens store #4077, Gilbert & Riggs Rd, AZ · Jun 2025

Part of the case: Walgreens Arizona Pharmacy Operations & Village Medical — Documented Pattern

What the record shows at this location

Reported: a 10-day-plus delay in refilling the complainant’s wife’s heart medication, with no proactive outreach; the Walgreens store issued a 5-day emergency supply while awaiting Village Medical approval. Escalated to Walgreens Boots Alliance leadership and Summit Health.

Timeline — this location
  • Jun 13, 2025 Affiliated ProviderIncident

    Village Medical does not act on a heart-medication refill for the complainant’s wife for over 10 days; the Walgreens Gilbert & Riggs store (#4077) issues a 5-day emergency supply pending Village Medical approval.

    SourceCorrespondence, Jun 13, 2025 (store #4077)
  • Jun 14, 2025 PharmacyCorrespondence

    District Manager John Piellucci provides a Village Medical Patient Relations escalation number, noting he has no supervisory authority over Village Medical.

    SourceCorrespondence, Jun 14, 2025
  • Jun 16, 2025 PatientCorrespondence

    The complainant escalates to Walgreens Boots Alliance CEO Tim Wentworth and a Summit Health contact, citing the corporate relationship between Walgreens, Summit Health, and Village Medical.

    SourceCorrespondence, Jun 16, 2025

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